*Ford Pickup & Delivery is offered by participating dealers and may be limited based on availability, distance, or other dealer-specified criteria. Does not include parts or repair charges. A nonoperational vehicle is not eligible and will require a Roadside event.
How it works:
- Call or text 615-864-5166 or email MTFremoteXP@gmail.com to schedule your appointment.
- For pickups: provide us with your VIN number, the services needed, your preferred date and time, as well as your preferred pickup location.
- For deliveries: provide us with your preferred date and time as well as your preferred drop-off location.
- Once your trip is scheduled, you will receive a text message from our scheduling software, RedCap, with all the information for your upcoming trip, along with a link that allows you to track your trip in real time!
- On the scheduled date and time, a driver from our team will arrive at your preferred location to pick up your vehicle for service - whether it's your home, office, or another address within our service area.
- Once your vehicle arrives at our state-of-the-art service center, our certified technicians will perform all the necessary maintenance on your vehicle.
- Throughout the service process, our team will keep you informed about the progress of your vehicle. We will provide detailed updates and answer any questions or concerns you may have.
- Once your service is complete, we will return it to the preferred location, serviced and road ready!
We'll pick it up.
We'll service it.
We'll drop it off.
FREQUENTLY ASKED QUESTIONS
A loaner vehicle may or may not be available. Alternative options may be offered as well. Just ask when you schedule your service.
Every service is different. We will discuss timing when you book your appointment.
Phone, text or email, however you like.
All warranty and customer-pay repairs are eligible, as long as your vehicle is drivable and not part of a roadside collision. Does not include parts or repair charges.
Check the service tab in your FordPass® App or log in with your vehicle details to find your maintenance schedule here.
Some restrictions may apply. Just call us to find out.
Not at this time.
Just call us for all billing and payment questions.
Yes! All rebates and special offers apply.
Just contact us directly.
Not a problem! Just contact us for more information.
We’re happy to answer any questions, contact us directly.